Shipping policy

EXPEDITED SHIPPING SERVICE:
All orders placed with expedited shipping service (e.g.: Next Day) before 12PM EST will be processed and shipped the day the order is placed.
All orders placed with expedited shipping service at 12PM EST and later will be processed and shipped by the following business day. 

Once AMPTO transfers your package to the carrier, the shipment enters the carrier’s custody and delivery process. From that moment on, all matters related to transit time, delivery speed, and any unexpected delays depend exclusively on the carrier’s performance and policies.

While AMPTO ensures that every order is processed and handed over to the carrier on time according to the selected service, we are not able to assume responsibility for delays or missed delivery windows that occur while the shipment is in transit.

CONDITIONS FOR FREIGHT DAMAGE:
A thorough physical inspection of the unit(s) is required upon delivery, prior to signing the BOL. Any damages to the box(es), crate(s) or unit(s) must be clearly notated on the BOL. All freight damage cases must be analyzed by the Returns Department before accepting any return. Any claim must be reported maximum 24 hours after received the unit.

ACCEPTED FREIGHT:
All damages must be notated on the BOL.
PO number, serial number, pictures and written details of the damaged unit must be provided in order to process the return.
REFUSED FREIGHT:
In the event of refused freight, please notify us at ASAP if a replacement is required.
(https://www.ampto.com/pages/returns)

CONCEALED DAMAGE:
Concealed damage can only be filed within 2 business days of the unit being delivered.
Provide the PO number, serial number, and pictures of the box, crate and unit in order for the case to be analyzed. (Please note that most of the time, these claims are declined, therefore it is very important the units are inspected before signing the BOLs).
All claims must be reported in the following link https://www.ampto.com/pages/returns

  • FREIGHT CLAIMS AND POLICIES

Please check for damages before signing the Bill of Lading. If there are any sign of damages or issues with the shipment, please REJECT the shipment from the carrier and notify us immediately though this link below, within 48 hours from the rejected date.

FOR FREIGHT CLAIMS > FOLLOW THE LINK

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