Returns and Freight Claims
Dear value customer, please read carefully.
This is the best and unique way to begin with a return process.
If you are an end user, we highly recommend you to contact the dealer where you purchase the AMPTO unit.
In order to process a return it is required a RMA#, this will be send to you after the return has been approved. This RMA# is required and it must to place outside the returning box.
To open a return process follow the link bellow and fill all the information required. If you don't have all information, please find all you need first and then, fill the form.
For the return process all shipping costs will be charged to the dealer account. If you want to ship the unit back with your freight/carrier account, you will still need the RMA# in order to received the unit in our facilities, if no RMA# is shown on the box, the unit will be refuse.
Make sure to pack the unit correctly in order to be safe during transit. If you don't know how pack the unit, we will be more than happy to help you. Our customer service team can share recommendations please contact us at firstname.lastname@example.org
Try to replicate the box or pallet like the one you received the unit originally. If you will use a pallet, it is MANDATORY, get safe the unit to the pallet with resistant straps for shipping.
Also, make sure to include all the accessories that came with the unit. If there are any missing accessories, these will be charged to a dealer account.
After returned unit is received in our warehouse, our service team will check the unit, and may apply restocking fees and cleaning fees is necessary. If the unit is received with excessive damages, may apply other fees as well.
All parts are NOT eligible for Return. Parts sales are consider final sale.
FOR RETURN FORM > FOLLOW THE LINK
- FREIGHT CLAIMS AND POLICIES
The consignee MUST check the cargo and if any damage is on the pallet, or packaging, refuse the cargo before signing the Bill of lading. If there are any signs of damage or issues with the shipment make sure to note it on the Proof of delivery (POD).(on both copies, carrier copy and consignee copy)
Freight damages must be reported to AMPTO in the following link FOR FREIGHT CLAIMS > FOLLOW THE LINK within 48 hours from the receipt date. Make sure to provide type of damage, piece count, model number, and include some pictures when getting in contact with us to claim freight damages.
If the POD on Bill of Lading is not signed and damage reported, the process will refuse from the beginning.