Equipment Installation Program
Thank you for choosing AMPTO. To begin the installation process for your equipment, please follow the steps below:
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Review the Service Terms & Conditions
Understand the scope of the service, limitations, and customer responsibilities. -
Complete the Installation Request Form
Provide all required information to help our team evaluate your site and equipment. -
Upload Supporting Photos (if available)
Include images of the equipment in its final position, and photos of electrical outlets, water valves, drainage, or gas connections as applicable.
❓ Frequently Asked Questions (FAQ)
1. What does the installation service include?
The service includes connecting the equipment to existing utilities (electricity, water, gas, drainage) as long as all conditions are met and the equipment is unpacked and positioned in its final location.
2. Does AMPTO remove old equipment during installation?
No. The installation service does not include removal or disposal of existing equipment.
3. What information must I provide before scheduling the installation?
Dealer must submit the installation request form with technical details, photos of the equipment in its final position, and images of all relevant connections (electrical outlet, water valve, drain, gas line).
4. Who is responsible for ventilation connections or adjustments?
AMPTO does not perform any connections to ventilation ducts or adjustments to hoods or extraction systems. These must be handled by a certified contractor.
5. What happens if the site is not ready for installation?
If the technician arrives and the site does not meet the required conditions, the service will not be completed, and travel and labor charges may apply.
Our Service Department will contact the customer to review the situation and provide guidance. The faster and clearer the communication, the better the service experience will be.
Please note: If the required information is incomplete, the service will not be dispatched, in order to avoid delays or unsuccessful visits.
6. How do I know what connections my equipment needs?
Each unit has a Spec sheet that specifies its connection requirements. Please consult your dealer for details before submitting the form. If you have any questions on requirements, contact us.
7. Can I schedule the installation immediately after submitting the form?
No. The service department will first review your submission and contact you to confirm or request additional information before scheduling.
8. What if I don’t have all the required photos?
You can leave those fields blank, but keep in mind that the service department will request them before confirming the installation. In order to avoid delays or unsuccessful visits.